GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. 

We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

Are you one of us?

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.

For more information please visit us on GEP.com or check us out on LinkedIn.com.

• Providing inputsto the team leadsforthe status update callswith the key stakeholders from the client side
• Develop a sound understanding of the organizational policies, procedures and eProcurement toolsand implement it on a day-to-day basis
• Provide technical assistance via phone, email and WebEx to clients, across the globe for eProcurement tools
• Proactively communicate issue status in a timely way to the clientsand the management.
• Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our ‘Service Level Objectives’ (SLOs)
• Answering inbound callsof clientsasper the SLA`s and ensure resolution on call–first fix
• Making outbound callsto clientsif processdemandsso
• Ensuring complete documentation with the ticketing system for ease of reporting and follow up asper the process
• Efficiently and concisely document support calls/email support inquiries and resolution into the company’stracking system, practicing ITIL concepts
• Filing ‘Solutions’ and ‘Problem Reports’. Co-coordinating with various concerned departments to ensure the dynamic fixture of bugsand issues
• Analysisof issues, collecting of right information
• Perform special projectsasrequested by the Manager
• Deliver product training coursesto customers and internal staff
• Develop a strong professional rapport with assigned customer accounts to help build our business
• Ensure customerfeedbackas per the set standards of the company
• Practice process improvementsas defined
• Perform UAT`s as required and ensure complete documentation as defined – over the weekends

• Excellent communication –written and verbal
• Analytical aptitude and businessacumen
• Excellent follow up & coordination skills
• Knowledge of computer software applications, MS Excel, Word & PowerPoint
  (PF)
• ITIL Certification
• Accent Trained
• Knowhow of Procurement orSupply Chain management