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ID 2023-28699
  - Managing staffing and resource management for 700 people workforce of TSO - Tracking and reporting margins and utilization by accounts. Taking resource decisions in consultation with leadership - Tracking resource demand and supply and working with recruitment opening reqs on zoho, planning short term and long term hiring, campus hiring numbers etc. - Tracking and reporting revenue pipeline week on week, partnering with sales, solution design, tracking scope, timelines and deliverables for each project - Tracking revenue risks, upsides, change requests etc. across all SOWs – working closely with finance - Producing weekly mgmt. reports across all the above areas - Preparing leadership meeting material – reviews with mgmt., QBUs, etc. - Organizing account governance calls – weekly/bi-weekly/monthly, capturing action items - Conducting customer CSAT surveys – defining audience, managing the process, reporting findings and documenting action items - All ad-hoc analysis required to support effective running of the business - Leading special projects to continuous improvement of the business – automation, creating BI dashboards, training etc. - Partnering with HR/finance/sales functions to drive alignment of decisions and tracking actions and performance against actions - Working with customer success team on CSAT improvement initiatives like building and managing the customer success portal - Managing a team of 2 people to begin with – mentoring, coaching them. Hiring more in the future
Job Location (City+Country)
IN-
Category
Engineering
Position Type
Full-Time Employee
Primary Recruiter :
Pooja Verma
ID 2023-28607
This role is a great opportunity for an experienced leader in designing, implementing and driving P2P related strategies at a large scale. The role has global reach, interface with senior client stakeholders and delivery leaders across the organization including Client Account Leads, Finance, shared service business improvement, assurance, technology and third-party partners. As part of your responsibilities, you will: - Delivery P2P client contracts across a portfolio of global clients and manage key client relationships - Ensure smooth running of AP & Procurement processes across all geographies and time zones delivered from India - Stay abreast of developments in the P2P space in the market, develop and maintain a forward-looking point of view on the domain, use this in developing GEP’s P2P vision and operating strategy for our Community of Practice - Ensure high level of customer delight by achieving metrics, ensuring quality and transparency in operations. - Responsible to upsell and cross sell with existing and new clients. - Review internal controls and ensure compliance with the requirements of the client. - Be expected to understand business needs / outcomes and break it down to operational level work processes. • Collaborate with the Client teams and direct reports (team leads/supervisors) to establish clear work priorities and deliver to them. • Operates largely independently in meeting defined business objectives and goals. • Manages effective internal/external client relationships within own area of responsibility builds client relationships in the wider group or unit. • Drive process improvements, automations, harmonization and standardization to make the processes efficient. • Ensure successful transition of all client processes at the beginning of the engagement to GEP teams across locations. Key People Responsibilities (40%): • Manage team span of 300+ people in Procurement Operations Team. • Produce implement and review training plans for the team. • Manage staff appraisals and associated training & development of team members.. • Develop best practices, provide leadership, guidance to the leads for automations, process harmonization, standardization and improvements  
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Procurement Operations - P2P
Position Type
Full-Time Employee
Primary Recruiter :
Pooja Verma
ID 2023-28591
This role is a great opportunity for an experienced leader in designing, implementing and driving P2P related strategies at a large scale. The role has global reach, interface with senior client stakeholders and delivery leaders across the organization including Client Account Leads, Finance, shared service business improvement, assurance, technology and third-party partners. As part of your responsibilities, you will: - Delivery P2P client contracts across a portfolio of global clients and manage key client relationships - Ensure smooth running of AP & Procurement processes across all geographies and time zones delivered from India - Stay abreast of developments in the P2P space in the market, develop and maintain a forward-looking point of view on the domain, use this in developing GEP’s P2P vision and operating strategy for our Community of Practice - Ensure high level of customer delight by achieving metrics, ensuring quality and transparency in operations. - Responsible to upsell and cross sell with existing and new clients. - Review internal controls and ensure compliance with the requirements of the client. - Be expected to understand business needs / outcomes and break it down to operational level work processes. • Collaborate with the Client teams and direct reports (team leads/supervisors) to establish clear work priorities and deliver to them. • Operates largely independently in meeting defined business objectives and goals. • Manages effective internal/external client relationships within own area of responsibility builds client relationships in the wider group or unit. • Drive process improvements, automations, harmonization and standardization to make the processes efficient. • Ensure successful transition of all client processes at the beginning of the engagement to GEP teams across locations. Key People Responsibilities (40%): • Manage team span of 300+ people in Procurement Operations Team. • Produce implement and review training plans for the team. • Manage staff appraisals and associated training & development of team members.. • Develop best practices, provide leadership, guidance to the leads for automations, process harmonization, standardization and improvements LOCATION: COIMBATORE
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Procurement Operations - P2P
Position Type
Full-Time Employee
Primary Recruiter :
Pooja Verma
ID 2022-28519
- Plan and prioritize features for the AI/ML product line. - Define, groom and prioritize Epics and user stories for Data Scientists, Data Engineers and Application Engineering teams - Translate business problems (with relevant business metrics) into data science problems. - Conduct competitive research, and work closely with multi-disciplinary teams engineering, QA, Data Sciences and UI design teams to drive product definition and development. - Manage multiple products through the entire lifecycle including the maintenance of ongoing product roadmap and product schedule. - Directly interface with customers for requirements analysis, developing multi-phase feature roadmaps, granular feature prioritization, detailed feature design and documentation of product/functional requirement specification. - Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals - Keep abreast with Agile/Scrum best practices and new trends and advancements in the field of AI and technology
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Product Management
Position Type
Full-Time Employee
Primary Recruiter :
Deepakumaaran J
ID 2022-26698
Identify, Build & Manage Prospects pipeline for assigned region. • Manage and action upon inbound (Email & Marketing) leads. • Establish contact and build rapport with potential clients, identify decision-makers and introduce GEP. • Generate/Gauge interest for Technology/Service offerings & set the right expectations. • Schedule conference calls for Onsite/Regional Managers/VPs and assist them in qualifying leads and help with follow ups. • Maintain and Update records in CRM & related Sales tools.
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Inside Sales
Position Type
Full-Time Employee
Primary Recruiter :
Meenakshi Nagdev
ID 2022-26351
• Providing inputs to the team leads for the status update calls with the key stakeholders from the client side • Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on a day-to-day basis • Provide technical assistance via phone, email and WebEx to clients, across the globe for eProcurement tools • Proactively communicate issue status in a timely way to the clients and the management. •Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our ‘Service Level Objectives’ (SLOs) • Answering inbound calls of clients as per the SLA`s and ensure resolution on call –first fix • Making outbound calls to clients if process demands so • Ensuring complete documentation with the ticketing system for ease of reporting and follow up as per the process • Efficiently and concisely document support calls/email support inquiries and resolution into the company’s tracking system, practicing ITIL concepts • Filing ‘Solutions’ and ‘Problem Reports’. Co-coordinating with various concerned departments to ensure the dynamic fixture of bugs and issues • Analysis of issues, collecting of right information • Perform special projects as requested by the Manager • Deliver product training courses to customers and internal staff • Develop a strong professional rapport with assigned customer accounts to help build our business • Ensure customer feedback as per the set standards of the company • Practice process improvements as defined • Perform UAT`s as req
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Technology Customer Support
Position Type
Full-Time Employee
Primary Recruiter :
Chandrawali Goswami
ID 2022-26252
Key Responsibilities   1. Manage multiple Customer Accounts using required Resources. Including New Implementations and Steady State Accounts 2. Achieve Function goals on Customer Satisfaction, Employee Satisfaction, Productivity and Delivery Value 3. Drive team to deliver Top Quality work, Comply to Quality, Process and Automation Policies 4. Project Management activities like Customer Relationship, Risk Analysis, Moderate Client Meetings, Status Updates, Action Item logs 5. Guide Team to deliver end-end Spend Analysis Projects   a) Support Client IT teams with extraction of Data.   b) Learn and Use internal software to Load data, Consolidate different data sources to single view and prepare a profile to review accuracy of collected data   c) Perform Vendor Cleansing and Spend Classification to a Category Tree. Correct AI output and build AI model & Rules. Perform all Quality Check Steps, Ensure adoption of all Process steps & Maintain Process documents   d) Publish processed data to Spend Analytic tool and review for accuracy   e) User Onboarding & Training   f) Draw takeaways, actionable insights and saving opportunities to present to Client   g) Support Engagement teams with QBR preparation 6. Hire, Onboard, Train, Coach, Develop Career Path for Team Members
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Data and Analytics
Position Type
Full-Time Employee
Primary Recruiter :
Nisha Ahuja

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