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ID 2021-20254
Product Manager who will be involved in every aspect of the product development process, from brainstorming and strategy to prototyping and delivering the product to the market.
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Product Management
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2021-20172
Work with key businessand ITstakeholdersto confirmrequirements,considerdesign alternatives, facilitate discussions • Evaluate, communicate and coordinate the technical impactsof application configurationdecisions • Create detailed systeminterface specifications,fieldmapping,and systemprocess designs • Develop,test and deployintegrationsrequired to meet businessrequirements • Facilitate knowledge transfer and educate clients on developingand operating interfacesto and froma SaaS platform • Track issues and risks, communicatestatus and escalateconcernsto projectmanagement
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
TSO
Position Type
Full-Time Employee
Primary Recruiter :
Priyanka Deorukhkar
ID 2021-20139
- Ability to interpret XML messages and perform technical mappings from original document to the required standards of the target system(s) - Track issues and risks, communicate status and escalate concerns to project management - Expertise in debugging integration issues along with experience on Postman - Preferred experience - You are familiar with cloud solutions such as MS Azure Logic Apps. PL/SQL knowledge is an added advantage. - Engage with Engg. teams to plan and estimate timelines for new developments / customizations - Excellent analytical, troubleshooting and problem-solving skills - Strong written and verbal communication skills to interact with clients and/or suppliers - Able to work flexible hours, especially during post go-live hyper-care period - Experience in Procure to Pay domain would be an advantage
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
TSO
Position Type
Full-Time Employee
Primary Recruiter :
Priyanka Deorukhkar
ID 2021-20092
- Capture web analytics data with hands-on Google Analytics and Google Tag Manager (GTM) experience is MUST - DMP management hands-on experience with Oracle BlueKai - Provide in-depth and insightful custom reports to communicate key metrics and findings  - Recommend and create A/B or multivariate tests to improve user experience and conversion  - Document marketing strategies, processes and recommend improvements - Analyze campaign data and adjust strategies to deliver maximum return on investment  - Experience with Data Analysis, SQL and Salesforce would be a massive help  - Analyzing website's key performance metrics & competitive trending - Creating forecasts using operational & statistical tools and models - Directing queries and analyzing databases and logs to produce daily, weekly and monthly reports  - Producing meaningful marketing KPI dashboards and delivering monthly, cross-channel performance reports with actionable insights  - Conversion optimization strategies, with the aim of improving efficiency in the digital marketing department and increasing ROI  - Implementing tracking into various marketing initiatives using GTM
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Marketing
Position Type
Full-Time Employee
Primary Recruiter :
Dipali Haithamwar
ID 2021-20004
The Associate Director of Technology Services (TSO) is a focal point within the GEP implementation team and responsible for the design and deployment of the GEPSMART Solution (Sourcing, Supplier Management, Contracts, Savings Projects and Procure to Pay) to meet customer business needs.   As functional experts, they need to have the ability to understand customer needs from the solution and accurately comprehend these for coordinating the build, testing and deployment of SMART and associated business processes. Their primary responsibility involves building a complete project plan for implementation with the customer and ensure that the right resources are aligned on either side to meet the project demands. They are often required to work within the technology framework and the product guidelines to solution the right approach and business process for the customer to ensure their needs are meet through an industry wide followed/acceptable solution with minimum or no customization to the product   New Implementation Projects: - Developing implementation project plan with the customer - Comprehend their business needs and providing them with the right solution that can work within the product framework - Managing customer stakeholders and ensuring their requirements and concerns are heard and well-coordinated internally - Be GEP face to the customer and provide a unified response back to the customer on behalf of the Team - Deployment responsibilities include assisting customers throughout the various phases of - implementation Director is primarily responsible for constructing and maintenance of Business and Technical requirement documents with the customers and internal GEP resources - Will assist with all aspects of a deployment including (but not limited to): process configuration, feature/functionality demos, user interface configuration, user and supplier set-up - To act as a liaison between the customer and various groups within GEP such as Technical Support, Sales, Engineering, and Product Management - Responsible for managing GEP resources deployed during the implementation   Customer Focus: - Co-owns the responsibility of customer satisfaction with the Account Executive, during the successful deployment of solutions - Responsible for scouting potential upsell opportunities with the client for SMART - Acts as a liaison between the customer and various groups within GEP such as Technical Support, Sales, Engineering, and Product Management - Possesses ability to learn to be conversant in features, functionality and applicability of the entire SMART by GEP suite including Sourcing, Contract Management, Supplier Management as well as Procure to Pay - Possesses expert knowledge in at least one area of the suite - Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at GEP and externally at the client)  
Job Location (City+Country)
AU-Sydney
Category
Technology Implementation
Position Type
Full-Time Employee
Primary Recruiter :
Kathryn Cunningham
ID 2021-19968
Full Stack
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Engineering
Position Type
Full-Time Employee
Primary Recruiter :
Rohini Dukale
ID 2021-19959
Deployment responsibilities include assisting customers throughout the various phases of implementationprocess. • Associate Project Manager/Project Manager is primarily responsible for constructing and maintenance ofBusiness and Technical requirement documents with the customers and internal GEP resource • Will assist with all aspects of a deployment including (but not limited to): process configuration, feature/functionality demos, user interface configuration,userand supplier set-up • To act as a liaison between the customer and variousgroupswithinGEP such as Technical Support, Sales , Engineering, and Product Management Customer focus • Business analyst co owns the responsibility of customer satisfaction with the project manager, during the successful deployment of solutions • Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at GEP and externally at the client) • Provide solutions wherever feasible, from the perspective of SMART Teamwork • Executes with minimal guidance and shows strong initiative • Maintains regular communication with team members(e.g, face-toface, via voice mails, emails)especially across multiple solution deployments so everyone understands status of project
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
TSO
Position Type
Full-Time Employee
Primary Recruiter :
TAHSEEN SHAIKH
ID 2021-19862
Responsible for managing timely and quality deliverables through Agile or Iterative development process • Interaction w ith individual product teams to understand their requirement and purpose of implementation • Conceptualize, Design and Implement modules w ith individual products • Troubleshooting issues across environments • Responsible for monitoring, optimizing and performance tuning • Come up w ith proof of concepts as requested • Take responsibility for the development of suite of softw are products in association w ith the Technical Architect and Quality Assurance teams • People and delivery management for a team of 5-10 individuals • Risk assessment and mitigation and reporting • Manage team delivery and adherence to company processes
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Engineering
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2021-19855
Collect raw content from sales and business stakeholders and develop marketing-ready copy • Write/edit white papers, case studies, press releases, corporate communications, website co and other marketing collateral • Work with senior executives for developing thought leadership content. Collect thoughts and lead authoring effort • Final stage proofing and quality control for all marketing communications • Work closely with the design team to brainstorm ideas and creative concepts • Understand the goal, target audience, and message of a campaign and create persuasive co for offline (trade shows, events) and digital (emails, banners, landing pages, social media) to generate desired action from the target audience • Continuously monitor and measure the effectiveness of the copy and improvise – CTAs, Subject Lines to improve the conversion rates (CTRs, registrations) • Keep track of latest trends in B2B content marketing, creative copywriting, competitors and industry trends
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Marketing
Position Type
Full-Time Employee
Primary Recruiter :
Dipali Haithamwar
ID 2021-19821
- Strategize, build and execute training plans to ensure long-term success of the team - Develop, maintain and promote great relationships and high levels of engagement with internal stakeholders - Collaborate effectively with other teams, CoEs and Delivery Centers to enable seamless service delivery and strengthen the competency to expand the scope of services - Maintain a culture of continuous learning, improvement and strive to move the team’s services up the value chain - Recruit, onboard and retain top talent - Improve efficiency, quality and ROI through process excellence and automation - Develop processes, and coach and mentor teams to ensure high quality of services and to improve expertise - Be aware of trends, developments and best practices in the content space in the market and within GEP - Responsible for managing all the escalations on service delivery within the team - Identify continuous improvement programs for the team, execute and track them for successful completion - Intervene to conduct Root Cause Analysis & implement Corrective and Preventive actions for any process deviation, or delivery misses
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
TSO
Position Type
Full-Time Employee
Primary Recruiter :
Priyanka Deorukhkar
ID 2021-19744
The solution design/pre-sales team is a highly critical, specialized, and fast-growing team within GEP. As one of the leaders of the solution design team in India, your primary responsibility is to manage the team, be an effective mentor, develop compelling proposals and respond to RFPs/RFIs that we receive from global companies for procurement consulting and procurement outsourcing services. • You will directly work with GEP’s top management including VPs/C-level executives to prepare and finalize procurement solutions. • In addition to creating proposals and RFP responses, you will be responsible for the overall pricing and commercial strategy for the opportunity. • This team plays a key role in the end-to-end sales cycle and driving GEP’s growth. However, there are no sales targets. • The end-to-end solution design/proposal development cycle includes the following: o Understanding client requirements and designing a winning strategy o Coming up with a project plan to finalize responses within agreed timelines o Designing solutions that include staffing, effort estimation, pricing, margin, value proposition, and business case o Presenting solutions to the top management in a convincing way and drive consensus on the final solution • Collaborate with global consulting and technology teams, as required, to validate assumptions and discuss the practical implementation requirements of the proposed solution. • The person should demonstrate thought leadership in the procurement area and should be able to think innovatively.
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Solution Design
Position Type
Full-Time Employee
Primary Recruiter :
Dipali Haithamwar
ID 2021-19726
KEY RESPONSIBILITIES - Lead and execute the digital marketing strategy for GEP. - He/She will provide oversight in driving the digital marketing agenda to achieve Brand Awareness, Engagement, Conversions and grow revenues. This will span across the complete digital marketing mix including SEO, SEM, display, programmatic, social advertising, etc. - The individual should be hands-on in leveraging digital marketing mix with a strong, in-depth knowledge of the nuances of each of the elements. - At the same time, he/she should be proficient with web/digital technologies – CMS, various marketing tools and upcoming, disruptive marketing technologies.Create a seamless brand experience across the owned, earned and paid platforms. - The individual is expected to deliver user experience based on insights. Towards the same drive development of new innovative features, functionalities for the owned platforms. - At the same time, he/she, will collaborate with the various functional teams to ensure that the insights are integrated to deliver relevant content and services for the user.
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Marketing
Position Type
Full-Time Employee
Primary Recruiter :
Dipali Haithamwar
ID 2021-19707
-
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
TSO
Position Type
Full-Time Employee
Primary Recruiter :
Priyanka Deorukhkar
ID 2021-19665
- Design and develop integration solutions for SaaS applications with ERP/Non-ERP applications. - Work with integration architects / Managers to confirm the requirements, consider design alternatives, facilitate discussions, and ultimately drive requirements sign-off - Participate in scrum meetings for planning and estimating timelines for new developments / customizations - Evaluate, communicate, and coordinate the technical impacts of integration design - Create detailed system interface specifications, field mapping, and system process designs - Develop, test, deploy and support integrations required to meet business requirements - Facilitate knowledge transfer and educate clients on developing and operating interfaces to and from a SaaS platform - Track issues and risks, communicate status and escalate concerns to project management Support existing integrations in production
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
TSO
Position Type
Full-Time Employee
Primary Recruiter :
Priyanka Deorukhkar
ID 2021-19638
Responsible for managing timely and quality deliverables through Agile or Iterative development process • Interaction w ith individual product teams to understand their requirement and purpose of implementat ion • Conceptualize, Design and Implement modules w ith individual products • Troubleshooting issues across environments • Responsible for monitoring, optimizing and performance tuning • Come up w ith proof of concepts as requested • Take responsibility for the development of suite of softw are products in association w ith the Technical Architect and Quality Assurance teams • People and delivery management for a team of 5-10 individuals • Risk assessment and mitigation and reporting • Manage team delivery and adherence to company processes • Escalation management and stakeholder communication
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Engineering
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2021-19611
- At least 7 years of experience in Software Performance Engineering Participate in discussions with stakeholders to determine requirements for testing needs within a product feature or across the platform. - Participate in capacity planning and disaster recovery activities. - Implement End-to-End Performance Strategy including performance and load testing. - Developing test scripts and load models for performance testing based on system requirements and processes. - Experience in performance testing tools like Neoload, loadrunner, Jmeter or any similar - Experience in agile and DevOps methodologies. - Understanding of performance test analysis, performance tuning, load, stress, Endurance testing - Application monitoring experience using leading monitoring tools like Wily Introscope, Dynatrace, HP Diagnostics, AppDynamics, New Relic and Perfmon. - Translate system performance and system scalability requirements into test cases for testing of new releases or changes to existing systems. - Understand complex, large scale systems under test. Perform analysis and come up with metrics on applications in production. - Experience in architecture component testing early on in the test cycle to identify issues before all integration points are working. - Work with project teams to ensure that system performance requirements, scalability expectations, and solution designs are clearly understood and testable. - Independently handle all performance test phases required for the evaluation of any product.
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Engineering
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2021-19573
This is for Contracts team - Full Stack and SQL. Number of openings is 2. We can hire in Mumbai or US as we have team in both locations.
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Engineering
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2021-19572
Auction - Leo Full stack .Net Core, Web APIs, Angular
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Engineering
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2021-19524
Responsible for managing timely and quality deliverables through Agile or Iterative development process • Responsible for collaborating with the existing technology team to understand and leverage current technology components available under existing products • Interaction with individual product teams to understand their requirement and purpose of implementation • Conceptualize, Design and Implement modules with individual products • Troubleshooting issues across environments • Responsible for monitoring, optimizing and performance tuning • Come-up with proof of concepts as requested • Able to work flexible hours, especially during product launches and post prod launch support when required
Job Location (City+Country)
IN-Hyderabad
Category
Engineering
Position Type
Full-Time Employee
Primary Recruiter :
Sunitha George
ID 2021-19506
- Collaborates with global services partners and customers to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment - Collaborate with Supply Chain teams to drive Supply Planning product as part of Supply Chain Planning product portfolio - Works with cross-functional teams and various stakeholders, including professional services, analytics, design/user experience, engineering, and support. - Turns data insights into products with actionable outcomes to the ultimate customer. - Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks. - Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization. - Develops, owns, and executes product roadmap. - Works with user-focused departments to define the self-service user experience, support, and monitoring for customers. - Partners with sales departments to define the user experience for internal GCS users, including support and monitoring. - Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria. - Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders. - Leads the product functional design process based on an intimate knowledge of the users and technology. - Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful. - Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.
Job Location (City+Country)
IN-
Category
Product Management
Position Type
Full-Time Employee
Primary Recruiter :
Pooja Verma
ID 2021-19502
Associate PMG Position for Order Collaboration and Execution in GEP NEXXE
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Product Management
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2021-19501
Associate PMG position for Buy Sell Solution in GEP NEXXE
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Product Management
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2021-19458
- Experince in jira and manage Jira - Providing vision and direction to the Agile development team and stakeholders for the product line and create requirements - Exposure on Storage technology [SQL, NOSQL, Structured and non structured date lake] - Acceptance level verification of stories - Define product vision, road-map and growth opportunities. - Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy - Provide backlog management, iteration planning, and elaboration of the user stories. - Work closely with Product Management to create and maintain a product backlog according to business value or ROI. - Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals. - Research and analyze market, the users, and the roadmap for the product. - Follow our competitors and the industry - Keep abreast with Agile/Scrum best practices and new trends
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Product Management
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2021-19400
Senior Product Manager Job Description:   You'll work among high performing engineering, design and product teams. Amongst some of the traits we are looking for, technical knowledge, principled thinking, bold decision making, have an entrepreneurial background and a laser focus on the user.   As a Senior Product Manager, you'll be embedded on a small team of technical staff, interact with key business stakeholders, and own the prioritized product backlog to ensure your team delivers high-quality software with each and every iteration. This position will be specifically focused on low code products being built on the application platform. You will drive the priority, design and development of the solutions and features.   An ideal candidate would be from an enterprise software SaaS company and/or a Platform company.   - Work with engineering and PM team to define a holistic low code platform roadmap - Work with both internal as well as external stakeholders to define Product requirements documents (PRDs)  - Experience using agile methodologies to deliver products and technologies   Responsibilities: - Prioritize what we should build and when by with Solution Owners and other stakeholders. - Collaborate with stakeholders on product vision and strategy, while taking customer feedback into account. - Share ideas and receive feedback from stakeholders and technical teams on new solution or solution features. - Define how the solution or solution features will work through close collaboration with engineers and UX in design sessions. - Operate as the Product Owner within a scrum team to drive execution of the product vision and delivery of high quality features. - Demonstrate feature increments at sprint review meetings. - Collaborate with other roles to ensure product success, including but not limited to marketing, professional services, UX, software engineers, quality engineers, and technical writing. - Gather product feedback from internal and external sources for their major product area. - Demonstrate advanced design and UX judgment.   What we are looking for:    - Minimum 6+ years of experience as a full-time Product Manager - Computer science degree or equivalent technical experience required. MBA or other graduate degree a plus - Proven contribution to complete product development lifecycles of several successfully launched web and/or software applications - Proven track record of thought leadership in product management - Experience working as a product manager in a dynamic, complex, and rapidly evolving environment - Results and data oriented, with strong analytical abilities - Self-guided and able to prioritize while adhering to critical project timelines - Excellent verbal and written communication skills - Excellent organization and prioritization skills - Experience with one or more of the following is preferred: low-code platform, process automation, developer tools, Bots/Virtual Assistants, horizontal and/or vertical industries, or integration technologies.  
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Product Management
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2021-19269
Primary Expertise : .Net Core, Azure Cloud (AKS), Angular. Neo4j is preferred  
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Engineering
Position Type
Full-Time Employee
Primary Recruiter :
Rohini Dukale
ID 2021-19252
                  GEP is looking for a PMO leader focused on core Technology Group within Engineering Function, role to be based in Navi Mumbai.   The intended role is to support current growth and future long-term strategy for Technology team.  Responsibilities                                                                The Project Management Officer (PMO) would be required to work closely with the Head of Technology and Leads across India and globally to standardize project management processes, tools, techniques.     - Coordinate with multiple stakeholders across the globe to successfully run the PMO activities and drive strategy & people initiatives. - Proactively communicate and collaborate with internal and external customers to analyze Technology needs and functional requirements. - Conceptualize and lead (as needed) ead transitions, migrations and transformation projects. - Manage and participate in ad-hoc business area and executive level projects. - Develop leadership/executive presentations and updates, governance dashboards and periodic business reviews. - Run Continuous Process improvement initiatives - Lead and coordinate governance and portfolio updates meeting. - Prepare and conduct Steering Committee meeting material monthly. - Accounts status & progress reporting, highlighting the progress, risks and actions to mitigate risks. - Maintain hiring, financial and travel budget and approvals process. - Global Resource management– Track, report and manage of the global TSO workforce - Manage, maintain and support the PMs with consistent & effective use of processes and tools within portfolios, programmes/ projects. - Provide detailed & complex analysis to enable informed decisions to be made by stakeholders. - Governance and Quality Assurance: Guide & direct PMs within the agreed Governance framework, completing regular checks for all mandated and agreed documentation. - Communication: Organize Town Halls; Support senior leadership visits; - Collaborate with Senior Stakeholders across Technologyand Global Delivery functions - Provide Support, coaching and guidance to PM(s) and PMOs where required.
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
PMO
Position Type
Full-Time Employee
Primary Recruiter :
ISHA PANDEY
ID 2021-19195
- Take the lead of scrum teams as the Product Owner - Work closely with Product Management, Sales and Customers to create and maintain a product roadmap and backlog according to business value or ROI - Define product vision, road-map and growth opportunities - Lead the planning product release plans and set the expectation for delivery of new functionalities - Providing vision and direction to the Agile development team and stakeholders for the product line and create requirements  - Plan and prioritize product feature backlog and development for the product - Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy - Provide backlog management, iteration planning, and elaboration of the user stories - Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals - Research and analyze market, the users, and the roadmap for the product - Follow our competitors and the industry  - Keep abreast with Agile/Scrum best practices and new trends
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Product Management
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2021-19188
Product Manager who will be involved in every aspect of the product development process, from brainstorming and strategy to prototyping and delivering the product to the market. REQUIREMENTS - Bachelor’s in computer science, Information Systems, or related field. Masters preferred. - Previous working experience in Product Management/Development for 4 +years. - In-depth knowledge of Agile methodologies. - Strong analytical and problem-solving skills. - Strong communication skills, written and verbal. - Strong presentation skills. - Ability to multi-task and work under pressure. - Excellent organization and time management skills. - Preferably, experience working with JIRA and knowledge of Agile methodology. - Attention to detail. KEY RESPONSIBILITIES - Gather & translate business & client requirements into user stories for the development team. - Work with the development team to groom and prioritize the backlog of competing requests. - Determine release plan for product features to deliver prioritized items in a timely manner. - Work with technical writers to ensure proper customer-facing documentation is produced. - Produce and conduct internal training sessions for new product features and modules.
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Product Management
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2021-19066
Angularjs - Web Engineer
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Engineering
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2021-18971
Ownership and drive to bring all issues pertaining to specific clients to a closure • Providing inputs to the team leads for the status update calls with the key stakeholders from the client side • Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on a day to day basis • Provide technical assistance via phone, email and webex to clients, across the globe for eProcurement tools • Proactively communicate issue status in a timely way to the clients and the management. • Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our ‘Service Level Objectives’ (SLOs) • Answering inbound calls of clients as per the SLA`s and ensure resolution on call – first fix • Making outbound calls to clients if process demands so • Ensuring complete documentation with the ticketing system for ease of reporting and follow up as per the process • Efficiently and concisely document support calls/email support inquiries and resolution into the company’s tracking system, practicing ITIL concepts • Filing ‘Solutions’ and ‘Problem Reports’. Co-coordinating with various concerned departments to ensure the dynamic fixture of bugs and issues • Analysis of issues, collecting of right information • Willingness to learn • Perform special projects as requested by the Manager • Deliver product training courses to customers and internal staff • Develop a strong professional rapport with assigned customer accounts to help build our business • Ensure customer feedback as per the set standards of the company • Practice process improvements as defined • Perform UAT`s as required and ensure complete documentation as defined – over the weekends • Assist Sales and professional services teams in terms of trainings of products and troubleshooting. Documentation of FAQ`s and maintaining the repository • Developing training material if need be and updating it on a timely basis • Functioning as a core part of the team, aligning individual activities to meet the goals of the team and organization at large • Understand cultural diversity and apply them to build client trust
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Technology Customer Support
Position Type
Full-Time Employee
Primary Recruiter :
Dipali Haithamwar
ID 2021-18857
Ownership and drive to bring all issues pertaining to specific clients to a closure • Providing inputs to the team leads for the status update calls with the key stakeholders from the client side • Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on a day to day basis • Provide technical assistance via phone, email and webex to clients, across the globe for eProcurement tools • Proactively communicate issue status in a timely way to the clients and the management. • Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our ‘Service Level Objectives’ (SLOs) • Answering inbound calls of clients as per the SLA`s and ensure resolution on call – first fix • Making outbound calls to clients if process demands so • Ensuring complete documentation with the ticketing system for ease of reporting and follow up as per the process • Efficiently and concisely document support calls/email support inquiries and resolution into the company’s tracking system, practicing ITIL concepts • Filing ‘Solutions’ and ‘Problem Reports’. Co-coordinating with various concerned departments to ensure the dynamic fixture of bugs and issues • Analysis of issues, collecting of right information • Willingness to learn • Perform special projects as requested by the Manager • Deliver product training courses to customers and internal staff • Develop a strong professional rapport with assigned customer accounts to help build our business • Ensure customer feedback as per the set standards of the company • Practice process improvements as defined • Perform UAT`s as required and ensure complete documentation as defined – over the weekends • Assist Sales and professional services teams in terms of trainings of products and troubleshooting. Documentation of FAQ`s and maintaining the repository • Developing training material if need be and updating it on a timely basis • Functioning as a core part of the team, aligning individual activities to meet the goals of the team and organization at large • Understand cultural diversity and apply them to build client trust
Job Location (City+Country)
IN-
Category
Technology Customer Support
Position Type
Full-Time Employee
Primary Recruiter :
TAHSEEN SHAIKH
ID 2021-18833
Ownership and drive to bring all issues pertaining to specific clients to a closure • Providing inputs to the team leads for the status update calls with the key stakeholders from the client side • Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on a day to day basis • Provide technical assistance via phone, email and webex to clients, across the globe for eProcurement tools • Proactively communicate issue status in a timely way to the clients and the management. • Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our ‘Service Level Objectives’ (SLOs) • Answering inbound calls of clients as per the SLA`s and ensure resolution on call – first fix • Making outbound calls to clients if process demands so • Ensuring complete documentation with the ticketing system for ease of reporting and follow up as per the process • Efficiently and concisely document support calls/email support inquiries and resolution into the company’s tracking system, practicing ITIL concepts • Filing ‘Solutions’ and ‘Problem Reports’. Co-coordinating with various concerned departments to ensure the dynamic fixture of bugs and issues • Analysis of issues, collecting of right information • Willingness to learn • Perform special projects as requested by the Manager • Deliver product training courses to customers and internal staff • Develop a strong professional rapport with assigned customer accounts to help build our business • Ensure customer feedback as per the set standards of the company • Practice process improvements as defined • Perform UAT`s as required and ensure complete documentation as defined – over the weekends • Assist Sales and professional services teams in terms of trainings of products and troubleshooting. Documentation of FAQ`s and maintaining the repository • Developing training material if need be and updating it on a timely basis • Functioning as a core part of the team, aligning individual activities to meet the goals of the team and organization at large • Understand cultural diversity and apply them to build client trust
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Technology Customer Support
Position Type
Full-Time Employee
Primary Recruiter :
TAHSEEN SHAIKH
ID 2021-18814
Full stack
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Engineering
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2021-18701
- Develop content about the product in the form of manuals, guides, FAQs, and release notes - Liaise with stakeholders during release cycles to prepare release notes, updates to existing content, or generate new content - Participate in release walkthroughs to gain an understanding of upcoming releases - Adhere to strict delivery timelines according to the product’s release cycles - Communicate proactively with customer-facing stakeholders about release notes and updates to product documentation - Review existing and new content in order to prepare it for localization in multiple languages - Ideate within the documentation team to identify innovative ways for sharing and accessing content - Serve as a trusted advisor for stakeholders who need on-demand support in technical content creation
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Product Management
Position Type
Full-Time Employee
Primary Recruiter :
Rohini Dukale
ID 2021-18615
- You will interact regularly with the Technology team to identify & understand the unique enablement, training & certification requirements to help build and deliver training environments that reflect real work scenario & implement them. - Devise technology training programs in according to organizational requirements. - Design course materials and documents such as handouts, manuals and exercises. Deliver training programs in Instructor led formal or online as required. - Mentor internal SME instructors within Technology as part of a train the trainer program.
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Human Resources
Position Type
Full-Time Employee
Primary Recruiter :
Geetanjali Mendjoge
ID 2021-18490
  • Ow n medium to large UX Design initiatives in a fast-paced, results-oriented environment to define, assess and optimize the performance of new and existing features. • Creating high-quality design deliverables including concepts, user journeys, w ireframes, user flow s, visual design comps, style guides, clickable prototypes, etc. • Understand the end-to-end customer journey, the friction points and opportunities w ithin, and how your proposed UX solution impacts that journey, as w ell as other journeys • Partner w ith other UX designers, UX research, visual designers, product managers, and engineers to understand customer and business need and drive great customer experiences. • Leverage and grow the design system and guidelines. • Ensure that all UX activities are executed at high quality levels, manage team initiatives, set priorities, and manage scoping. • Ability to independently manage and prioritize w orkload • Self-starter mentality — comfortable navigating ambiguity and communicating design decisions and tradeoffs visually and verbally • Collaborate w ith fellow designers, engineers, and product managers to encourage continuous dialogue, ensure seamless handoffs, and w ork as a team to launch the best products possible
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
UX
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2021-18394
- Building a highly scalable, highly available, private or public infrastructure - Owning and maintaining and enhancing the infrastructure and the related tools - Help build out an entirely CI ecosystem, including automated and auto scaling testing systems. - Design and implement monitoring and alerting for production systems used by DevOps staff - Work closely with developers and other staff to solve DevOps issues with customer facing services, tools and apps - Responsible for various environment release management - Identify, document and take necessary actions on manual tasks - Actively working with Scrum team to identify various environment issues and root causes. - Schedule, communicate and execute maintenance windows - Must be able to work in a fast-paced environment with frequent deployments to production in a “zero downtime” environment. - Responsible for coordinating all Application and Infrastructure changes through QA and into production - Ensuring change to the lower and production environment does not impact system stability for our customers - Communication skills and ability to work in a global and distributed environment
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Engineering
Position Type
Full-Time Employee
Primary Recruiter :
Sunitha George
ID 2020-18171
You will interact regularly with individual product teams to understand their requirements and purpose of implementation. You will also troubleshoot issues across environments and will be responsible for their monitoring, optimization and performance tuning.
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
Product Management
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi
ID 2020-17831
Specialized in Web/Front End Tehcnologies like Angualr 5+, CSS, HTML, Bootstrap Clear with concepts like Micro-Front ending Understanding or Good to have of Back End technologies like NodeJS, WebAPI, NOSQL
Job Location (City+Country)
IN-Airoli (W), Navi Mumbai
Category
UX
Position Type
Full-Time Employee
Primary Recruiter :
Charmi Joshi

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